Cancelling the policy
Losing someone can be very difficult. We're here to support you during this time and make it easy for you to reach out to us. We'll help you with what to do next.
If your family, friend or neighbour has passed away, you need to let us know as soon as you can. You can cancel their AXA insurance without any cancellation fees by getting in touch.
For privacy reasons, we can only share policy information with certain people – like the policyholder's spouse or partner, their next of kin, executor, or alternative contact they’ve listed on their policy.
If you’d like to keep the policy
For car insurance customers
We can keep your cover running until the renewal date, as long as there’s at least one named driver on the policy that will carry on using the car. However, no changes can be made to the policy, like adding another driver.
What if there’s no named drivers?
We can keep the policy in place for 30 days to give you time to sell the car or arrange other cover.
For home insurance customers


We can keep your cover running as long as the joint policy holder, a spouse/partner or close family member is living in the home, and we’ll need to update the policy with the name of the person. We can update the policy when you get in touch with us.
What if no one is living in the house?
We can keep the policy running until the renewal date. There are a few things that won’t be included in the cover, such as escape of water or oil, theft or attempted theft, malicious acts such as vandalism or contents in garages, outbuildings or gardens.
The above would also apply if the home was unoccupied prior to the bereavement and a close family member or friend has temporarily moved in.
For business, landlord and van insurance customers
We can continue cover for your property or van in the executor’s name for a temporary period. If your renewal date is within this temporary period, we will get in touch so we can assess your needs.
We will try to keep you covered for the duration of the probate period, as we understand this can take some time. Once probate has ended and a new property or van owner has been established, the policy will need to be cancelled and re-issued in the new owner’s name.
Get in touch with us
For car insurance customers: 0330 024 1158 For home insurance customers: 0330 024 1235
Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holiday hours vary.
For business insurance customers: 0330 159 1508 For landlord insurance customers: 0330 159 1512 For van insurance customers: 0330 159 1509
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Or you can find other ways to get in touch through our contact us page.