If you are struggling...
Staying on top of your payments can be challenging. If you’re finding it tough to manage your expenses, please don’t hesitate to reach out to us.
We can talk through repayment options and look at even more ways we can support you while you get back on track.
If you’ve missed a payment or think you might miss one soon, we’re here to listen and help to find a solution that works for you.
How to get in touch
If you're struggling to manage your policy or keep up with payments, please let us know as soon as possible so we can help.
You can call us:
For car insurance customers: 0330 024 1229For home insurance customers: 0330 024 1239Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm. Closed Sunday. Bank holiday hours vary.
For business, landlord and van insurance customers: 0330 159 1508
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
For alternative contact methods, you can visit our contact us page.
Useful guides
Cost of living guide
If you’re struggling to pay bills or facing unexpected costs, there is help available. Here’s our cost of living guide with useful resources, such as government schemes available, tips on where you can save money and charities that can help.
Online security and fraud
Keeping your accounts and finances safe and secure is as important to us as it is to you. Online scams are ever evolving, and new technologies are making it easier for fraudsters to trick us into revealing our personal information. Our guide about online security and fraud can give you some useful tips on how to protect yourself and others from fraud.
Online resources
Citizens Advice
Get help and advice on money matters from cost of living, budgeting and dealing with debt.
Find out more at citizensadvice.org.uk
MoneyHelper
Helpful tips and guides about savings, pensions, homes and more, with useful tools and calculators.
Find out more at moneyhelper.org.uk
Money and Pensions Service
Advice on improving your current financial wellbeing and building a confident future when you retire.
Find out more at moneyandpensionsservice.org.uk
Government advice on benefits
Find out if you’re entitled to government support and how to apply for benefits. Find out more at gov.uk
Find out more at gov.uk