We like to keep things simple and clear – that's why you’ll find no hidden fees at AXA. So, here’s all you need to know about our fees, plus one extra thing you may not know – that we review our fees regularly to make sure that they’re still fair, reasonable and transparent for our customers.
Changes we make on your behalf, including those over the phone, where your policy is purchased or renewed before 26 April 2023
£10
Changes we make on your behalf, including those over the phone, where your policy is purchased or renewed after 26 April 2023
£25
Cancellation fee (when cancelling before your policy starts, or within 14 days of it starting)
£0
Cancellation fee (when cancelling more than 14 days after your policy starts)
£52.50
Cancelling your renewal
£0
Late payment fee
£15
Debt collection fee (if your policy falls into arrears and is sent to a debt collection agency)
£25
You can find more information on our fees in your policy wording – log in to your AXA Account and head to the ‘Documents’ section.
Frequently asked questions
You won’t pay an admin fee for any changes you make in your AXA Account – it's quick and easy to do, there’s no waiting in call queues, and you can make the change at a time that suits you.
If we make a change on your behalf, then you’ll be charged a £25 admin fee, so it’s always a good idea to make the change yourself online if you can.
It’s important to know that for any change made, whichever way it's done, there may be a refund due or an extra cost to pay, depending on the change details.
Like most businesses, there are many costs involved in the day-to-day running of the business.
For us, some of those costs come from servicing your policy, such as creating and maintaining your online account and documents, taking payments, and cancelling your policy when the time comes.
The fees we charge help us to cover some of those costs, and we review them regularly to ensure they’re fair and are comparable with what other insurers charge.
We hate to say goodbye, but if you decide to cancel, here’s what to expect in terms of fees:
If you cancel before your policy starts – you won’t be charged an admin fee and you’ll be given a full refund of what you’ve paid
If you cancel within 14 days of your policy starting (your cooling off period) – you’ll be charged for each day that we’ve covered you for. You’ll then have an amount to pay or be due a refund, depending on what you’ve paid so far
You can also cancel back to the policy start date during this time – if you do, it’ll mean we’ve never covered you and you’ll receive a refund of what you’ve paid.
If you cancel after the first 14 days - you’ll be charged for each day that we’ve covered you for, plus a £52.50 admin fee. You’ll then have an amount to pay or be due a refund, depending on what you’ve paid so far
For more information, such as cancelling when you’ve made a claim, head to our Help Page.
You’ll be charged a late payment fee when a payment is late either due to insufficient funds in your account, a rejected Direct Debit, or a cancelled Direct Debit.
If you’re worried about your finances, please get in touch with us and we’ll be happy to talk through any available options with you.
You can also get free and impartial advice from MoneyHelper.
You’ll be charged this fee if your account is passed to a debt collection agency due to an outstanding balance on your policy.
We’ll try all other ways to help before it gets to this point, so it’s important to get in touch with us as soon as you can if you need support with your payments.
You can also get free and impartial advice from MoneyHelper.
