The Islands Health Plan puts you in charge of your healthcare choices. You’ll have fast access to private care locally, with the extra reassurance of knowing you can have treatment in a UK or European hospital if you ever need it. To find out more about how the Islands Health Plan works in the Channel Islands, read our pages on health insurance in Guernsey or Jersey
Three simple steps to get the cover that matches your needs:
There are four levels to choose from.
You can add Dental and Optical cover (which are already included with our Ultimate cover level), or extend your choice of hospitals to include more London hospitals.
We offer five levels of excess to help you lower your costs.
Take a look at the summary of benefits within our sales brochure for a full description and to find a plan that suits you.
If you can’t get the care you need on the islands, and need to travel for treatment, it helps to have a little more flexibility. So if you need treatment in the UK, our Fast Track Appointments team can book you an appointment at a time and place that works best for you – to fit in around flights, for example. All you need to do is turn up. Our team will send you some names of specialists via email to help you with your search.
There is also the option to book an appointment with the Virtual Doctor service from AXA, you can book a medical consultation with a real doctor on the phone or by video chat – at a time that suits you¹, from anywhere in the world.
A cancer diagnosis can be frightening. To support members during this stressful time, we have a dedicated cancer care team available by phone, for members receiving cancer treatment in the UK.
With years of experience in cancer support, our team can give you ideas on the questions to ask at appointments, help you decide on a treatment plan, advise on how to cope with chemotherapy, or simply be there to listen to you or your family members if you just need to talk. And they’ll continue to support you throughout recovery and beyond.
If you’ve had a diagnosis but you’re still not sure, we can get a second medical opinion2. And if your condition is serious or complex, a case manager can review your treatment, speak to your specialist directly, and answer any questions you or your family might have. It helps to remove a little of the stress, leaving you free to focus on getting better.
You’re never just a number to us. We’re completely focused on getting you access to the best possible care.
We’re here to help you 24/7. Our customer service team will be happy to help with any questions about your cover, while the medical experts on our health helpline will be ready to answer any medical queries you have.
If it’s easier for you to stay up to date online, you can use our secure member website, available day and night where our friendly advisers will be on hand to find out if we’ve paid your claim and see all your plan information.
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Our team can give you more information about our plans and explain what is and isn’t covered.
Give us a call on +44 (0)1892 708395*.
1. The Virtual Doctor service is part of our Virtual Care from AXA service. Appointments are subject to availability. You do not need to pay or claim for a consultation but you will be charged for the cost of the initial phone call when using the call back service. You won’t be charged if you request a call back using the app or online portal. Telephone appointments are available 24/7/365 and call-backs are typically within 24 hours. Video appointments in English, Spanish and Mandarin are available between 08.00 and 00.00 UK time, Monday to Friday. Video appointments in German are available between 08:00 -20:00 CET, Monday to Friday.
2. Our Second Medical Opinion service is here for you anytime you’re unsure over a diagnosis or recommended course of treatment. It’s part of our Virtual Care offering, along with the Virtual Doctor and Mind Health services, so you might have already seen it on your plan or on the Virtual Care from AXA <app> or <portal>. Provided in partnership with Teladoc Health, the service unlocks access to a network of over 50,000 world-leading specialists and connects you to a doctor who will review your case alongside an expert. They’ll work with you to help you understand your diagnosis, make sure you know your options and support you throughout any treatment, wherever you are in the world.
*Lines are open Monday to Friday, 8am-5pm (GMT).
Calls may recorded and/or monitored for quality assurance, training and as a record of the conversation.
The Virtual Doctor, Mind Health and Second Medical Opinion services are provided by Teladoc Health.
The Virtual Care from AXA service is now available to all Individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited).