You have total access to your account 24/7, which means you can:
Renew your policy with ease
Make changes without any of the waiting you get on the phone
Register and track any claims
Cancellations
If for any reason you want to cancel a policy please do so here. Just look through our menu for details.
In most circumstances you can cancel your policy online in your AXA account but there are some situations where you might not be able to, for example, if you’ve got any outstanding actions or changes on your account.
You can also give us a call on 0330 024 1158 – we’re happy to help.
Lines are open:
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: 9am to 3pm
Bank Holidays: 9am to 3pm
Cancellations following a claim
Unfortunately we can’t offer any refund if any claim or accident giving rise to a claim has occurred.
Cancellations within 14 days
By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy, or any of the optional add-ons, and receive a pro-rata refund based on the time you’ve been covered by us.
Cancellations after 14 days
If your motor insurance policy is cancelled after the 14-day cooling-off period we will charge a pro-rata refund based on the time you’ve been covered by us, plus a cancellation fee of £52.50.
If you are paying by monthly instalments your instalments will end but you may not receive a return of premium and may be required to pay an additional amount for the time you have been covered.
To cancel your home insurance please call us on 0330 024 1235.
We’re here to take your call:
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Bank Holidays: hours may vary
Please note you might have to wait a while on Mondays where we are busier. Call us Tuesday to Thursday for the shortest wait time.
Cancellations following a claim
Unfortunately we can’t offer any refund if there’s been a claim on your policy.
Cancellations within 14 days
By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy. You have two ways to cancel within those 14 days:
Cancel your policy back to the start date. This is your statutory right - with payment returned in full. Though if you do cancel, it means that you weren’t insured by us.
Or we can cover you for up to 14 days. If you cancel during this time, we’ll issue a pro-rata refund, so you only pay for the time you’ve been covered by us.
Cancellations after 14 days
If you cancel your insurance after 14 days from the start date of your policy you’ll need to pay a £30 cancellation fee as well as a pro-rata payment that takes into consideration the time you’ve been covered by us.
HomeSafe cancellations after 14 days
If you’re a HomeSafe customer there will be no cancellation fee of £30 to pay. You’ll only be charged a pro-rata payment for time you were covered before the cancellation date.
We’re sorry to hear that you’d like to cancel your AXA business insurance policy. You can cancel your policy any time. If you choose to cancel, you’ll be charged for the days you’ve been covered and a cancellation fee may also apply, as per your policy wording.
If you’re due a refund, we’ll let you know once we process your cancellation. If you’ve made a claim or a claim has been registered against you, you’ll be charged the full annual premium.
You can cancel your policy online through your AXA account by following these simple steps:
In the bottom right of this window, choose the red button labelled ‘Cancel Policy’
You’ll be taken into a 3-step journey to cancel your policy
First, ensure the details we hold for you are correct and choose the date you want your policy to end
Then, let us know why you’re cancelling
Finally, if you’re due a refund you’ll see the amount here and be able to update any contact details for where we’ll send your cancellation notice
Click ‘Cancel my policy’
Alternatively, you can contact us using our social channels or live chat link below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
Providing no claim has been made or is underway, you can cancel your insurance at any time.
A cancellation fee of £35 may be charged, and a refund due if you’ve paid your premium in full in advance.
We’re sorry to hear that you’d like to cancel your AXA van insurance policy. You can cancel your policy any time. If you choose to cancel, you’ll be charged for the days you’ve been covered and a cancellation fee may also apply, as per your policy wording.
If you’re due a refund, we’ll let you know once we process your cancellation. If you’ve made a claim or a claim has been registered against you, you’ll be charged the full annual premium.
You can cancel your policy online through your AXA account by following these simple steps:
In the bottom right of this window, choose the red button labelled ‘Cancel Policy’
You’ll be taken into a 3-step journey to cancel your policy
First, ensure the details we hold for you are correct and choose the date you want your policy to end
Then, let us know why you’re cancelling
Finally, if you’re due a refund you’ll see the amount here and be able to update any contact details for where we’ll send your cancellation notice
Click ‘Cancel my policy’
Alternatively, you can contact us using live chat from the link below.
You can cancel your policy any time. If you choose to cancel, you’ll be charged for the days you’ve been covered and a cancellation fee may also apply, as per your policy wording. If you’re due a refund, we’ll let you know once we process your cancellation.
If you’ve made a claim or a claim has been registered against you before you, you’ll be charged the full annual premium and the cancellation fee will still apply.
To cancel your landlord insurance policy please call us on 0330 159 1512 or contact us by email (select business insurance in the product drop-down menu).
Lines are open Monday to Friday, 8am to 6pm. Excludes bank holidays. Closed Saturday and Sunday.
Alternatively, you can contact us using our social channels or live chat link below.
If you contact us via social media, we ask that you only share your personal information via private message. Our privacy policy explains how we use your information.
