Make a claim
Answer a few questions and start your home insurance claim online.
Tell us what you want to do.
Are you a landlord or a commercial property owner?
Landlord insurance
If your are registering this claims as a landlord or commercial property owner, please visit our landlord claims page to continue
Are you without any of the following: electricity, heating, bathroom, kitchen or sleeping facilities, and require immediate emergency assistance?
How did you purchase your policy?
Accident and emergency assistance contacts
No need to call, you can register your claim online and an AXA agent will contact you shortly.
* Home emergency cover, also known as home emergency assistance, is an add-on for your home insurance for sudden or urgent issues that affect your home. It can provide temporary repairs to stop an emergency when the worst happens.
Accident and emergency assistance contacts
No need to call, you can register your claim online and an AXA agent will contact you shortly.
* Home emergency cover, also known as home emergency assistance, is an add-on for your home insurance for sudden or urgent issues that affect your home. It can provide temporary repairs to stop an emergency when the worst happens.
Accident and emergency assistance contacts
No need to call, you can register your claim online and an AXA agent will contact you shortly.
* Home emergency cover, also known as home emergency assistance, is an add-on for your home insurance for sudden or urgent issues that affect your home. It can provide temporary repairs to stop an emergency when the worst happens.
What type of incident do you want to tell us about?
How did you purchase your policy?
Register your claim online in your personal account
We can validate a claim online, anytime of the day or night. It is quick and easy. Log on with your credentials, or let us help you reset your password.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 8086We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
What caused the damage?
How did you purchase your policy?
Register your claim online in your personal account
We can validate a claim online, anytime of the day or night. It is quick and easy. Log on with your credentials, or let us help you reset your password.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 8086We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Is the claim related to any of these?
How did you purchase your policy?
Call us to open a claim
Please call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
How did you purchase your policy?
Call us to open a claim
Please call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
How did you purchase your policy?
Register your claim online in your personal account
We can validate a claim online, anytime of the day or night. It is quick and easy. Log on with your credentials, or let us help you reset your password.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 8086We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
How did you purchase your policy?
Register your claim online in your personal account
We can validate a claim online, anytime of the day or night. It is quick and easy. Log on with your credentials, or let us help you reset your password.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 8086We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
How did you purchase your policy?
Call us to open a claim
Please call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
How did you purchase your policy?
Call us to open a claim
Please call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
How did you purchase your policy?
Register your claim online in your personal account
We can validate a claim online, anytime of the day or night. It is quick and easy. Log on with your credentials, or let us help you reset your password.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 8086We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Register your claim online in a few clicks
No need to call. We will start your claim online, anytime of the day or night. If needed, an AXA agent will contact you for clarification.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Need to speak to someone?
Call us on:
0330 024 6842If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
How did you purchase your policy?
Call us to open a claim
Please call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Call us to open a claim
Please call us on:
If you are making a new claim you can call us:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Are you ready to register a claim?
It's best to have all the information ready before you start a claim. But don't worry if you don't, you will be able to pause your claim and continue it later, and our team will contact you if there is any information missing.
- Tell us what happened — and what damage there is to your home.
- Make a list of all damaged or stolen items, and any related receipts, quotes or invoices. You may also be asked for proof of authenticity for any damaged items.
- If necessary, do you have a police report number? If you were a victim of theft, make sure you have the police report number available. It is not mandatory, but it will make everything go faster.
Details of what happened
- How the incident happened.
- What was the damage to your home.
What was damaged or stolen
- List any damage to the house, interior or exterior, including outbuildings and garden (take photos, if possible).
- Make a list of all damaged or stolen items (take photos, if possible).
- Have any related receipts, quotes or invoices at hand.
- You may also be asked for proof of authenticity for any damaged items.
Have a question? Take a look at our Help hub for more information about home insurance claims.
Legal expenses claims and advice
All AXA home insurance customers have access to a confidential helpline for free expert advice about legal issues including:
- Breach of contract
- Personal injury
- Motoring prosecution
- Employment disputes
Please call us our legal advice line on:
Lines are open 24 hours a day, 7 days a week.
If you have an AXA Premier Home Insurance policy, you can also claim up to £100,000 to help with legal costs and expenses. If you have added legal expenses as a cover option to your AXA Home Insurance or AXA Plus Home Insurance policy, you can claim up to £50,000 to help with legal costs and expenses.
Take a look at our most frequently asked questions
Find out more information about the claims process for Home insurance in our Help Hub.
Any claim that you make against your policy will have an impact on your premiums at renewal. Rejected claims will have a lesser impact than a successful or paid claim. Your claims handler won’t be able to offer any advice whether it’s worthwhile for you to claim or not. Your renewal premium is calculated 25 days prior to renewal. Having had a claim in the previous year is only one of many factors which is used to calculate your renewal premium.
Each claim is unique. After registering your claim online, you’ll be contacted by a claims handler to discuss the details. We’ll then explain the next steps and how your claim will progress. This may involve submitting a quote for approval or we may appoint one or more of our approved suppliers or loss adjusters to help manage your claim to settlement. There are no fixed timescales for this process.
This depends on what level of cover you’ve selected. Before you register your claim, please make sure that you are fully aware of the extent of your cover. You should read your policy in full along with your policy schedule. Claims handlers are unable to offer advice regarding coverage queries. We’ll only be able to assess the coverage of your claim once we have fully registered and fully questioned the circumstances.
We may repair, reinstate or replace the lost or damaged property. If we cannot replace or repair the property we may pay for the loss or damage in cash or cash alternative (including vouchers and/or store cards). Where we can offer repair or replacement through a preferred supplier, but we agree to pay a cash or cash alternative settlement, then payment will not exceed the amount we would have paid the preferred supplier. If no equivalent replacement is available, then we’ll pay the full replacement cost of the item with no discount applied.
We won’t pay more than the sum insured for a claim. The amount we pay will also depend on any limit shown in the policy. Your cover limits won’t be reduced by any claim. Where an excess applies, this will be taken off the amount of your claim. We won’t pay for loss of value to any item or buildings resulting from repair or replacement following a claim. We may appoint an approved supplier to act on our behalf to validate your claim. They are authorised to arrange a quotation, a repair or a replacement.
AXA will usually pay up to £5000 for Trace and Access cover. This is for the removal and replacement of any part of your property to find the source of water escaping from, pipes, tanks, appliances or fixed heating systems which are causing damage to your property. However, it does not cover the repair or replacement of the pipes, tanks or heating systems themselves.
Each claim is unique and we have various methods of settling your claim, depending on the type, severity and size of the damage or loss. All claims start with the claim notification where the circumstances will be assessed and you will be given a claim reference number. Then the claims handler will triage your claim via the most appropriate route and explain the next steps and timescales. We may ask you to provide a quotation for repair or replacement. We may appoint one of our approved suppliers or loss adjusters to validate and manage the claim on our behalf. Some claims will benefit from the video streaming app which means we can survey the damage without you needing to take time out of your day to wait in for a surveyor.
No. But your AXA policy will cover you for any resulting damage caused by the escaping water. We don’t cover the cost to repair the leak. If you have chosen the additional Home Emergency cover, you can register a claim with the home assistance team and they can arrange for an emergency plumber to come out. If you have not selected this cover, you will need to arrange your own emergency plumber. The cost of the plumber is not covered. Trace and access cover is in place up to £5,000.