Manage your home insurance policy

Easy access to your policy documents

With AXA Home Insurance, you can manage your policy yourself from your very own online AXA Account. It means you always have easy access to your documents, and can simply manage your policy to reflect your circumstances at that time.

In your AXA Account you can:

• view or print your policy documents
• check your cover - including only the wording for the policy you've bought

Your AXA Account is the safest place to store all your paperwork. Everything is saved securely online for you to view in an instant.

Cancellations and refunds

To cancel your home insurance, please call 0330 024 1235.

We’re here to take your call:

• Monday to Friday: 8am to 8pm
• Saturday: 9am to 5pm
• Sunday: closed
• Bank Holidays: hours may vary

Please note you might have to wait a while on Mondays where we are busier. Call us Tuesday to Thursday for the shortest wait time.

Cancellations following a claim

If there’s been a claim on your policy before you cancel, you’ll need to pay the full premium for the year – there are no refunds at any time for cancellation after a claim.

Cancellations within 14 days

If you change your mind shortly after buying, you have two options to cancel your home insurance within 14 days of the start date:

• You can cancel the policy back to the start date. This is your statutory right to cancel. We’ll return your payment in full. In effect, this means that your home was not covered by us
• Alternatively, we can cover you for up to 14 days. If you cancel during this time, we’ll return your payment for cover after the cancellation date. It’s what’s known as a pro-rata refund, and takes into account the time you’ve been covered by us.

Cancellations after 14 days

If you cancel your home insurance after 14 days from the start date you will need to pay a £30 cancellation fee on top of the time you’ve been covered by us. We’ll return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee.