- Streamlining of senior management structure to support further growth
- Brendan McCafferty leaves with immediate effect
- Chris Voller, Claims Director, to retire in March
AXA has moved to simplify the management structure of its UK insurance business to improve operational focus within the business.
To bring greater clarity to reporting lines and streamline decision-making at the company, the following changes have been announced:
- The current managing directors of AXA Direct and AXA Commercial Intermediary (Gareth Howell and Jon Walker) have been promoted to the AXA Insurance Board
- Gareth assumes the role of Executive Managing Director of AXA Retail and Jon assumes the role of Executive Managing Director of AXA Commercial
- Brendan McCafferty has left the business with immediate effect and will not be replaced
- Managing Director of Personal Intermediary and Corporate Partners (Laurent Matras) and Technical Director (David Williams) will report to Gareth Howell and Jon Walker respectively
- Waseem Malik will succeed Chris Voller in April 2018 and will join Gareth and Jon on the AXA Insurance Board
While bringing greater operational clarity to the UK business, the changes, which take place with immediate effect, align with the wider AXA Group drive to simplify reporting lines and bring the voice of the customer closer to decision-making.
In addition, it can be announced today that current Claims Director, Chris Voller, is to retire at the end of March after a 37-year career at the company. He began his career at Guardian Royal Exchange (acquired by AXA in 1999) working in operational claims. He later played a key role in integrating the AXA and Guardian Royal Exchange claims teams.
After holding several senior posts within claims, Chris assumed the role of Claims Director for AXA Commercial Lines and Personal Intermediary in 2012 before finally becoming Claims Director for AXA Insurance in 2015.
He will be replaced by current AXA Insurance Chief Financial Officer, Waseem Malik who will assume the role of Executive Managing Director of Claims and joins the Executive Committee with Jon and Gareth. They will collectively represent the Insurance business at an executive level.
Waseem’s remit will be to not only empower the claims teams to provide the best possible service but to drive forward the transformation of claims to satisfy evolving customer demands.