AXA UK appoints Dean Witherington as Retail Claims Director

Dean Witherington is appointed Retail Claims Director as part of a new strategic approach for AXA UK’s Claims function

AXA UK has announced the appointment of Dean Witherington as Retail Claims Director. Dean will be responsible for overseeing claims operations, technical operations and counter fraud across the Retail business.

Dean has substantial claims experience, including 30 years at Zurich where he held a series of senior claims roles across operations, Management Information and change. He joins AXA UK’s Retail business from NFU Mutual where he was Head of Claims Change, Risk and Insight.

Dean will start his new role in April 2022.

I am looking forward to joining AXA UK Retail and building on the progress that has already been made across its claims and customer support functions. There are huge opportunities for innovation within claims amid growing customer expectations and evolving technologies. AXA UK is seizing the opportunity to embed innovation into its claims processes and I am very excited to be a part of this.

Dean Witherington, incoming Retail Claims Director at AXA UK

Dean’s appointment is part of a series of changes to AXA UK’s Claims function which will ensure that both AXA UK’s Retail and Commercial businesses have clear, strategic ownership of the end-to-end customer journey. Best practice and market leading technical support will also be provided by the newly formed Claims Technical and Central Services function. As part of this ongoing transformation, AXA UK recently announced the appointment of Clare Davies as Supply Chain and Engineering Director for the new function.

Anna Flemming, Chief Operating Officer at AXA UK Retail

I’m looking forward to Dean joining us and working with him to build on all the great work that’s been done to improve the overall claims experience and ensure we provide the best outcomes for our Retail customers. Dean has proven experience in driving innovation within claims and he will be at the forefront of AXA Retail’s overall customer-first transformation.

Anna Fleming, Chief Operating Officer at AXA UK Retail

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About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

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