AXA warns customers following BT Redcare announcement

One of the UK’s leading alarm signalling systems, BT Redcare, will shut down next August leaving thousands of customers to find a suitable alternative
AXA UK says customers should act quickly to avoid potential manufacturing or installation bottlenecks

AXA UK says customers whose intruder and fire alarms are connected to BT’s Redcare signalling system should act quickly to find an alternative supplier after it was announced the service will shut down next year.

Redcare is one of the leading suppliers of alarm signalling systems for both commercial and residential properties in the UK, serving around 100,000 customers. The system sends an alert to the key holder and/or the police if the alarm is activated.

The equipment at thousands of properties will need to be replaced for the alarm signalling to continue to operate beyond 1 August 2025.

It’s important that customers check the technical specifications of any new signalling equipment to ensure it’s a like-for-like replacement for the Redcare system.

There are a limited number of alternative options so customers should act now rather than wait until next year when the Redcare service closes. If they don’t, they risk being faced with delays or even an interruption too their service if there are manufacturing or installation bottlenecks.

Dougie Barnett, Director of Customer Risk Management at AXA Commercial

AXA UK has emailed retail and commercial brokers to inform them of the closure of BT Redcare and will be providing detailed technical information on the AXA Connect broker website. Brokers have been advised to ensure their clients are aware of the situation and make the necessary changes in good time, so their insurance policy is not impacted.

Customers should check with their broker or insurer if they are unsure whether their new systems meet the requirements of their insurance policy.

Alarm signalling products such as the CSL Dualcom Gradeshift Pro DP3 or any dual path alarm transmission system with performance level DP3 certificated to BSEN50136-1:2012 will be accepted by AXA as a like-for-like replacement.

Media contacts

Legal notes

About AXA UK

AXA Insurance UK plc registered in England and Wales under registered number 078950 and authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority under Financial Conduct Authority registration number 202312. Registered office is 20 Gracechurch Street, London, EC3V 0BG.

AXA UK is part of the AXA Group, a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS revenues amounted to Euro 102.7 billion and underlying earnings to Euro 7.6 billion. AXA had Euro 844 billion in assets under management as of December 31, 2023.

In the UK & Ireland, AXA operates through a number of business units including: AXA Insurance, AXA Health and AXA Ireland. AXA UK & Ireland employs around 10,000 staff.

Important legal information and cautionary statements concerning forward-looking statements

Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans, expectations or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA’s actual results to differ materially from those expressed or implied in such forward looking statements. Please refer to Part 5: “Risk Factors and Risk Management” of AXA’s Universal Registration Document 2022, for a description of certain important factors, risks and uncertainties that may affect AXA’s business and / or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as required by applicable laws and regulations.

AXA UK says customers should act quickly following BT Redcare closure announcement