Additional support
We want you to be able to use our website freely and get the support you need with your policy.
If you’d like our help to make your experience a little easier – or are going through a difficult life event - we’re here for you. Telling us about your accessibility need or a change in circumstances won’t affect your premiums, but it will allow us to make sure your experience with AXA is as easy as possible.
Take a look at the options below for information on how we can support you.
Accessibility
We aim to make insurance easier for those with sight or hearing impairments, or other accessibility needs. Our resources are here to improve your experience with AXA.
Bereavement
We’re here to support you through your bereavement and make getting in touch with us as easy as possible. We’ll assist you with the next steps.
Money worries
Although it’s important to keep up to date with your payments, we know life can get in the way. AXA are here to support you as best we can through your financial difficulties.
Alternative contacts
If you want someone else to be able to contact us about your policy, you will need to let us know. Our guide can help you through the process.
Mental health
Mental health struggles can affect all of us. If you have been struggling and your mental health is impacting your daily life, we have some resources that can help.
Help Hub
Need help with policy-related issues? Our Help Hub is here to answer specific questions around your account, policy, payments and more.
Contact us
None of the other options suit your query? Here’s how to get in touch with us directly.